Westfield Lighting Company E-Commerce Formal Policies
Terms and Conditions:
Thank you for visiting Westfield Lighting Company on-line. If you wish to purchase from our on-line catalog, you agree to the following terms and conditions. Westfield Lighting Company reserves the right to change prices and to modify or change our Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before using our website.
Shipping charges will be calculated as follows:
–All orders $249.99 or under will be charged a 15% flat rate for shipping.
–Any order totaling $250.00 or more will receive free shipping if shippable via UPS, FedEx, or USPS. Certain fixtures may be required to ship via freight truck/common carrier due to size or weight. In this event we will notify you by email or phone to confirm the order and shipping charges. Freight/common carrier shipping charges will be the sole responsibility of the customer.
We are required by the State of Indiana to charge a 7.00% sales tax on product shipped to any Indiana address. Shipments made outside of Indiana will not be charged a sales tax, however you may be responsible for your states use or sales tax.
–We ship within the 48 contiguous United States. We are unable to ship to P.O. Boxes or Military APO/FPO addresses.
–Absolutely no shipments will be made outside the USA for any reason.
–Most orders will ship via U.P.S. or Federal Express.
–Some larger items or orders may have to be shipped via common carrier.
You are responsible for removing the items off the bed of the truck into your home. A responsible person, 18 years of age or older, must be present and accept and sign for delivery.
–We accept returnable product within 14 days of receipt of the product if they are in the manufacturer’s original packaging (including all packing materials, parts and accessories). The product must be suitable for resale, brand new (never used, installed or altered) and in perfect condition.
–Merchandise that has been installed, altered or damaged in any way does not qualify for a return or refund.
–You must request a Return Material Authorization (RMA) number prior to returning the product. A RMA may be requested by calling (800) 642-5310 Ext 11. If required to leave a message, we will respond by the end of the following business day.
–Merchandise must be returned and shipped at purchaser’s expense.
–No returns allowed on custom products, certain special orders and all discount and clearance products. Defective product or product received damaged may be returned when labeled with the assigned RMA number.
–When returning any item, please pack properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition.
–In order to keep our prices low as possible, we must charge a 25% RESTOCKING FEE. Your original shipping and processing charges will not be refunded (if applicable).
–Returns received after 14 days of receipt of product or without an RMA number will not be accepted.
–The warranty given by the manufacturer is the only warranty in connection with the goods purchased.
–Westfield Lighting Company disclaims all warranties, either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. We neither assume nor authorize any person to assume for us any liability in connection with the sale of the product.
–Under no circumstances shall we be responsible for damage, installation fees or labor of any kind.
–Do not sign for and/or accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery and notify us immediately at (800) 642-5310 Ext 11.
–Any product that is received with concealed damage must be reported to us within 48 hours of receipt. Westfield Lighting Company cannot accept responsibility for any damages after that time. You must contact us for a RMA number before returning the product.
–Product received with broken glass, dented shades or a missing part is not considered defective and may not be returned. We will provide the replacement parts at no additional charge.
If within 14 days of receiving your order, any product appears to be defective, contact us immediately. DO NOT SHIP THE PRODUCT BACK TO US WITHOUT CONTACTING US FIRST for a RMA number and return instructions. After we receive the defective merchandise we will inspect it and then return to you the non-defective replacement product at our expense.
After placing your on-line order, you should receive an order acknowledgment from us within 2 business days. At that time, we will provide you with an estimated shipping date. Special order (non-stock) items will typically take 2-3 weeks for delivery depending upon availability from our vendors. Occasionally production schedules change and a product will be out of stock. This can cause extensive delays. Back orders are beyond our control. Please contact us at (800) 642-5310 Ext. 11 if your order has not been received in the time expected. We will contact you by email with any back order information we receive.
Pricing or Product Description Discrepancies:
Westfield Lighting Company makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.
We use Secure Socket Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window when you proceed to checkout. SSL is active if you see an unbroken key or a closed lock (depending upon your browser). To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site’s address should change from “http” to “https”. All your ordering information– including your name, address and credit card number– is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.